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We want to be the best hotel experience you had but only you can tell us if we have met your expectations or how we can improve and shape our product and service to create a satisfied customer and earn your loyalty.

Please share your impressions of this visit with us by completing this questionnaire and leave it at the front desk or in your room when you leave. Your comments will then be shared with our staff, so that we can all assess our performance and provide you with the quality of service you expect.


Identification
* Reservation / Folio number :
* Name (Mr. Mrs.) :
Organisation :
Email :
Address :
City :
Province :
Postal code :
Date(s) of stay :
* Required fields


1. Overall, did our hotel meet your expectations ?
Above expectation
Met expectation
Below expectation


2. RESERVATIONS
Yes No
Did you make your reservation personally ?

Excellent Verry good Average Fair Poor

Was your reservation agent ?
Friendly
Knowledgeable
Helpful


3. RECEPTION
Efficiency of check in/out
Attitude upon check in/out
Accuracy & promptness of messages and/or wakeup calls


4. ROOM
Room No :
Cleanliness upon check in
Servicing during your stay
Appeal of the decor
Value for money


5. RESTAURANT
Food quality
Cleanliness
Promptness of service
Staff attitude
Meal value


6. BAR
Promptness of service
Staff attitude
Value


7. ROOM SERVICE
Food quality
Promptness of service
Staff attitude
Meal value


8. HOTEL FACILITIES
Valet / Laundry
Pool
Health center


9. Please advise us of any employee who was particularly helpful :


10. We have set up a number of measures designed to help preserve the environment. Please let us know if you have any suggestions for improving our environmental performance ?


11. How did you make your reservation ? ?
By telephone
Travel agency
By fax
Group reservation
Through internet, on which site


Yes No
12. a) Have you stayed at this hotel before ?
b) Would stay at this hotel in the future ?
c) If no, where would you prefer to stay :


COMMENTS
* I confirm that the information provided is accurate..


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